Frequently Asked Questions
What is My Trolley Mate?
My Trolley Mate is a convenient, MagSafe-compatible phone holder that securely attaches your smartphone to a shopping trolley handle, allowing easy access to your phone while you shop.
How does it attach to the shopping trolley?
My Trolley Mate clips securely to the handlebar of most standard shopping trolleys using a robust, adjustable clamp. Once in place, your MagSafe-enabled phone magnetically snaps into position for hands-free use.
Is it compatible with all phones?
My Trolley Mate is designed specifically for MagSafe-compatible iPhones (iPhone 12 and newer). For non-MagSafe phones, a MagSafe-compatible case or magnetic ring adapter may be required which is included with My Trolley Mate and additional MagSafe Rings are available from the online store.
Will it fall off during use?
No — My Trolley Mate uses strong neodymium magnets and a secure trolley clip to ensure your phone stays in place, even when turning corners or over uneven surfaces.
Can I rotate my phone while it’s mounted?
Yes! My Trolley Mate allows 360-degree rotation, so you can switch between portrait and landscape modes effortlessly.
Is it safe to use my phone on a shopping trolley?
Yes, as long as you remain aware of your surroundings. My Trolley Mate keeps your phone in clear view with you in front of it as you are shopping. You can check your shopping list or scan loyalty apps without juggling your phone.
Is My Trolley Mate easy to install and remove?
Yes! It takes just a few seconds to clip on or take off, making it convenient for quick shopping trips or transfers between trolleys.
Is it weatherproof?
My Trolley Mate is made with durable, weather-resistant materials, but we recommend avoiding prolonged exposure to rain or moisture to protect your phone.
Can I use it with a case on my phone?
Yes — as long as the case is MagSafe-compatible.
Does it work on all types of shopping trolleys?
My Trolley Mate is designed to fit the majority of standard shopping trolley handles. However, it may not fit oversized or unusually shaped bars.